Extra Credit

McDonald’s special order which consisted of a hamburger with four pickles and a small fries with no salt seem to be a small challenge for them, but to my surprise was business as usual. Placing the special order and getting it completed correctly took no time at all. When placing the order I was a little apprehensive, thinking that I would get a little flak from the cashier about having it my way. To my surprise the cashier was amused at the order. He repeated the order twice all the time laughing and asking me was I sure about the four pickles. The cashier then informed the woman that prepares the hamburgers that his order required four pickles. He then informed me that the order would take three minutes due to him having to make a fresh batch of fries, and that was the processing time. He informed me that McDonald’s normally charges for the extra pickles, but since he was the manager he didn’t charge me for them. The process was completed by two employees, the cashier and the woman who prepares the burgers. The cashier was pleasant during the whole procedure, and the woman that prepared the burgers continued in the same fashion as if it were a regular order. Upon checking the order, the fries contained no salt and the burger had exactly four pickles. The burger was well put together, not like at some places where you can tell that everything was just thrown on it. The special order required only two employees to fill the order and took five minutes to prepare and complete. McDonald’s staff was very professional in their handling of the order. The cashier walked over to the burger area and spoke to the burger woman, not yelling the order as you see in other fast food restaurants. McDonald’s workers are organized in an assembly line format. You have the cashier, the burger person and the person who does the fries. The manager tends to help the employees when there is an abundance of customers either by taking orders or bagging the orders and giving to the customers. There would be nothing that I would want to change. The way they have the employees set up works effectively for them. They were fast and efficient processing the order.